![]() P50 pre-authorisation TAT means that 50 out of 100 pre-authorisation requests are processed by the insurer within the indicated number of days in the table, starting from the receipt of all necessary documents and clarifications.ģ Pre-authorisation TAT is calculated based on the pre-authorisation requests received in 2022. *No data available as RHI has just started tracki ng pre-authorisation requests from January 2023.ġ Income does not offer pre-authorisation, hence this is not applicable for them.Ģ Pre-authorisation TAT is calculated based on the pre-authorisation requests received in 2022. For more details on pre-authorisation requests and processes including which treatments can be pre-authorised, policyholders should approach their respective insurers. TAT is defined as the number of working days an insurer takes to determine the outcome of a pre-authorisation request, from the time all required documentation is submitted by medical providers and policyholders. Yes, via Email, App, Phone, Hardcopy form This allows policyholders to know the amount that is covered by the insurer prior to undergoing treatment, so they can make more informed care decisions and have a greater peace of mind. ![]() (II) Pre-authorisation Turnaround Time (TAT)įor scheduled treatments, Integrated Shield Plan (IP) insurers may offer pre-authorisation. Note: The number of days that insurers take to process claims includes the time it takes to obtain medical records from claimants or medical institutions. * As RHI was approved to provide IPs from 16 July 2018 onwards, the number of claims processed by RHI is currently insufficient for analysis. Median Claims Processing Duration (days) 1ħ5th Percentile Claims Processing Duration (days) 2ġ Median Claims Processing Duration means that 50 out of 100 claims are processed by the insurer within the indicated number of days in the table.Ģ 75th Percentile Claims Processing Duration means 75 out of 100 claims are processed by the insurer within the indicated number of days in the table. Please note that the durations below do not apply to rider claims. The following claims return rate table shows how long it takes each insurer to process Integrated Shield Plan (IP) claims with positive payouts. Service Indicators (I) Claims Processing Duration Download Raffles Shield and Raffles Shield Standard Plan policy contract.Raffles Health Insurance's Raffles Shield.HSBC Life Shield Standard Plan policy contract HSBC Life Shield Plans A and B policy contract HSBC Life (Singapore) Private Limited’s HSBC Life Shield.Download PRUShield Premier, Plus and Standard Plan policy contract.Download PRUShield A and B policy contract.Prudential Assurance Company Singapore's PRUShield.Download Singlife Shield Standard Plan policy contract.Download Singlife Shield policy contract.Singapore Life Limited's Singlife Shield.Download GREAT SupremeHealth STANDARD policy contract.Download GREAT SupremeHealth (As-Charged) policy contract.Download GREAT SupremeHealth (Non As-Charged) policy contract.Great Eastern Life Assurance Co's SupremeHealth.Download HealthShield Gold Max Standard Plan policy contract.Download HealthShield Gold Max policy contract.AIA Singapore Private Limited's HealthShield Gold.Download IncomeShield Standard Plan policy contract.Download Enhanced IncomeShield policy contract.Income Insurance Limited's IncomeShield and Enhanced IncomeShield.Sample Policy Contracts of Integrated Shield Plans (As at ) Existing members may continue to renew their policies. * These plans are no longer offered to new members. 2. Income Enhanced IncomeShield Preferredĥ. Great Eastern GREAT SupremeHealth P Plus
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